BUILDING A BETTER NEST


As internal communicators, we’re always searching to find the right words to let employees know that they are valued and their work has meaning. After all, isn’t that what everyone wants, regardless of role, when it comes down to it? When we talked with James Luffman, HR integration and technology manager, who leads communications like this at Invesco, you can see he wishes for all of his colleagues what he wants for himself. (Read Too Much WHAT and Not Enough WHY for James’ thoughts on change management.)

What makes you feel valued as a communicator?

Anytime you see even the smallest part of an idea you’ve communicated take root it feels like a massive achievement.

What makes people in general feel valued?

Working for someone who genuinely cares about you as a person, rather than just a cog in the corporate machine. Ideally this person understands what you like to do and tries to give you as much opportunity to do it as possible. This creates a win-win situation that gets the best results for both organizations and individuals.

What makes people feel like a team?

As someone who used to work in a local silo, and now works as part of a high performing global, functionalized team, I don’t think anything brings people together like having challenging shared goals that require you to work together to come up with solutions.

What doesn’t make people feel like a team?

A lack of common purpose and a vision of what you’re there to do, how you’re going to do it – and WHY.

What bugs you the most day to day?

Lack of passion – only the very lucky get to do their dream job, but the rest of us spend such a big proportion of our lives at work that it’s a crime not to have at least a little passion about what we do.

What would someone say to make your day?

“James, what do you think?”

#InternalCommunications

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